Section 1 - CONTRACTING PARTIES & DEFINITIONS

Section 1.1 – Agreement
User Terms and User Agreement (hereinafter referred to as "Agreement");
This agreement has been drawn up between MasterWell Company and the "User" using the Website, with the aim of specifying mutual rights and obligations while using the services offered on the Website, at the time of the User's electronic registration on the Website.

Section 1.2 – Company
MasterWell is an ecosystem that offers partnerships with crowdfunding, produces, sells and / or rents high-efficiency solar panels, and also produces electrical energy with these panels, and shares its profits with its capital partners in proportion to their capital.
Hereinafter referred to as the "Company".

Section 1.3 – User
Persons who open an account on the company website, use any product and / or service, become a partner in company products through crowdfunding, attend meetings and / or events are considered as Users of the system. 
Hereinafter referred to as "User and / or Entrepreneur".

Section 1.4 – Sponsor
A User who introduces a person whose application has been accepted to the Company. The new Users will receive support from the User who sponsored them, and the sponsor is now the guide of the new Users.

Section 1.5 – Bonuses
Bonuses are incentives paid by the Company to Users for advertising and marketing purposes according to a certain Commission Plan in proportion to their efforts. 
While these Bonus payments are entirely at the Company's discretion, the Company is not obligated to make these payments continuously and reward Users on a regular basis.
In case of termination of the contract due to the User violating the rules, the Company has the right to take back some or all of the bonus payments it has made so far from the User.

Section 1.6 – Website
Corporate website; masterwell.business
User account interface; masterwell.network
Hereinafter, both will be collectively referred to as the "Website".
Apart from the ones mentioned above, the Company does not have any other official site. Information and statements published in other sources can never be attributed to the Company.

 

Section 2 - CONTRACT

Section 2.1 – Getting Started
This Agreement begins with the User's electronic membership to the Website. While becoming a Member of the Website, the Users accepts, declare, and undertake that they reads all the provisions of this Agreement and each article separately and agree with each article separately.
It is the responsibility of each User to read, understand and comply with the User Agreement and to operate within the scope of this Agreement.
Acts contrary to any clause in the contract will be considered a breach of the entire contract.

Section 2.2 – Changes to the Agreement
The Company may, at its sole discretion, change or update all terms and conditions contained in this Agreement. The invalidity or unenforceability of any clause of the contract does not invalidate the entire contract.
The User agrees to abide by this amended new Agreement. Changes will only be posted on the Website. The Company is not obliged to notify Users of these changes one by one.

Section 2.3 – Acceptance of the Agreement
The Users accept, declare, and undertake that they approves all the content and all provisions of this Agreement by checking the "I Accept the Agreement" box on the Website.
In addition, using any product offered by the Company, participating in any event organized by the Company, participating in online training conferences for company promotion also means acceptance of the contract.

Section 2.4 – Breach of Contract
If the Company determines that the User has violated any rule in the Agreement, the Company has the right to terminate the Agreement unilaterally, cancel and suspend the User's account without any notice and not open an account to this person and / or the person's 1st degree family thereafter.
The person who violates the contract cannot take advantage of the opportunities and promotions provided by the Company and cannot participate in any event.
In case of breach of contract, some sanctions such as reclaiming all gains by the Company may be encountered, as well as judicial/administrative fines may be imposed by the local judicial authorities depending on the legal sanctions and the behavior constituting a crime.

 

Section 3 - DISCLAIMER

Section 3.1 – Using the Website
The User is responsible for the accuracy and confidentiality of the information provided while subscribing to the Website, and accepts, declares, and undertakes that the transactions carried out with his/her username and password are carried out by him/her and that the responsibility arising from these transactions belongs to him in advance.
The User is responsible for any damages and / or losses arising or to arise from the User's fault on the Website. The Company cannot be held responsible for any wrongful action or use.

Section 3.2 – Accessing the Website
Users can only log in to the Website with their user information. The use of another User's information is strictly prohibited. In such a case, the Company can never be held responsible for any losses that may arise.

Section 3.3 – Sharing Login Information
The User is responsible for the accuracy and confidentiality of the login information of the Users, the protection of the password and username, and sharing it with other people. The Company is not responsible for any security threats that may occur.

Section 3.4 – Bugs or Errors
Users must report any error regarding earnings, commissions, or payments to the Company within four (4) days from the date of the alleged error. The Company will not be responsible for any errors not reported to the Company within four (4) days.

Section 3.5 – Technical Errors
In cases where transactions are realized at unrealistic prices due to technical errors, the Company may cancel or reverse these transactions in order to correct the system and ensure its correct operation. During cancellation, these user accounts may be frozen, and if any unfair payment has been made, a refund of this payment may be requested.

Section 3.6 – Emergency Use Cases
No service in the MasterWell system is suitable for use in an emergency. No transactions directly related to the Company system, such as deposit, withdrawal, package purchase, new user account creation, earnings payments, career promotions, allow immediate use.
Therefore, urgent requests will definitely be ignored.

Section 3.7 – Problems Caused by Third Party Partners
Since services are received from many service providers in order to run a very large ecosystem successfully, interruption of the services offered by one or more service providers may affect the general course of operation. In such cases, MasterWell company cannot be held responsible for problems caused by third party service providers.
In order to strengthen the ecosystem and keep it safe by always receiving service from the most accurate providers for the safest and fastest transactions, the Company may sometimes suspend or completely terminate its partnerships with these third-party service providers.
The functioning of some parts of the system may be disrupted or temporarily stopped until an agreement is reached with the new service provider. Users cannot blame the Company for any disruptions that may arise from this situation and cannot make any claims.

 

Section 4 - OBLIGATIONS TO BE USER

Section 4.1 – Conditions to be a User
1. To be over 18 years of age;
2. To have mental adequacy;
3. To accurately convey the information requested in the User application to the Company;
4. To read and accept the User Agreement;
5. Not to be a citizen of and / or residing in one of the prohibited countries
(North Korea, Iran, Syria, Cuba, Russia, Belarus, Crimea, Luhansk and Donetsk Regions, Transnistria Autonomous Region, Afghanistan, Sudan, Libya, Yemen, Somalia, Myanmar, Nigeria, Ghana, Democratic Republic of Congo, Eritrea);
6. To pay the Company as and in the amount required as part of the application.
The Company has the right to accept or reject any candidate User's Application for User for any reason or reason.

Section 4.2 – Purchasing a Package/Service
It is not mandatory to purchase any package/service to become a User. A user account can be created without any paid invoice, but this account will not earn any profit and can be closed without notice if the order has not been placed for a period of time deemed appropriate by the Company.

Section 4.3 – User Benefits
The Company grants Users the following rights;
1. The right to promote the Company's benefits and opportunities;
2. The right to participate in the Company marketing (bonus) plan;
3. The right to participate in the events organized by the Company.

Section 4.4 – Registration and KYC (Know Your Customer)
To complete the account registration and verification processes, Users are required to submit a copy of their passport or official identification document to the Company.
This procedure is conducted as part of the KYC (Know Your Customer) process, which is mandated by governments as a legal requirement. The KYC process is required the seamless completion of account setup, the smooth execution of transactions, and the maintenance of security.

 

Section 5 - PRIVACY POLICY

Section 5.1 – Confidential Information
The Company undertakes that it will not give the Users' personal information (identity, e-mail, telephone, demographic information, etc.) to third parties, except for legal obligations or the explicit consent of the User.
The Company takes all necessary measures to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain, or to prevent disclosure to an unauthorized User or third party. undertakes to receive and to show all the care that falls on it, with this notice.

Section 5.2 – Other Sales Companies
Users who establish business with a MasterWell affiliate plan are prohibited from working with any other sales company or organization.
If any User works with another sales company, this activity indicates that the User is in breach of the contract.

Section 5.3 – Government Approval
When companies do legal business as specified in the laws, they do not have to get permission from the states. For this reason, not every company is obliged to obtain permission from all the countries in which it operates.
In this context, Users cannot represent or imply that the Company or the Benefit Plan is approved by any government agency.

Section 5.4 – Taxes
The User is responsible for all tax liabilities arising from using the website. If past commission or promotional earnings are taxed forward, the User who earns that earnings must pay this tax.
No tax on any User's earnings will be paid by the Company! Each User is personally obliged to pay the amount of tax specified for them.

Section 5.5 – Compliance with Laws and Regulations
Users shall comply with the laws and regulations of all countries in which Company-related business is conducted. If a country restricts certain behaviors, the laws of that country will prevail.

Section 5.6 – Approval of the Contract
The candidate User must personally accept and approve this Agreement in order to gain access to the Website. Sponsors who open an account for someone else cannot confirm this Agreement on behalf of the new User.

 

Section 6 - OPERATING AS A USER

Section 6.1 – Introduction
All Users with an account have the right to promote the Company and market its products, and to share with others the opportunities and benefits of being a User of the Company, including the benefits of the Compensation Plan.
During this sharing, all illegal, rude, misleading, deceptive, unethical behavior should be avoided.

Section 6.2 – Copyrights
The Company owns all services, domain names, software codes, interfaces, contents, videos, algorithms, drawings, models, designs, and all other intellectual and industrial rights offered on the Website. The software, design and copyrights of the services offered belong entirely to the Company. The copying, reproduction and dissemination of the services and the pages linked to it are not permitted in any way.

Section 6.3 – Acting on behalf of the Company
The User cannot act on behalf of the Company, represent the company, or introduce himself as a company official in any environment. Cannot respond to press inquiries about the Company.

Section 6.4 – Photo and Video Broadcast
It is strictly forbidden for the participants to record audio, take video and photographs without permission at all events organized by the Company. In addition, sharing of videos, audio recordings and photos of the Company events on any platform or social media is also prohibited.
However, during the Event, photos, videos, and audio recordings of the Participants may be taken by the event officials without notice.
Participating in the event means agreeing to appear in all photos and videos to be taken by the event stuff during the event.
Participants cannot make any right or demand to prevent the publication of the photos and videos taken and cannot demand the removal of such content in the future.

Section 6.5 – Opening an Office
The Company does not authorize Users to open offices using the Company's name or services. Any office opened on behalf of the Company is not official and its activities are not the responsibility of the Company. Such actions are considered a breach of the entire contract.

Section 6.6 – User Websites and E-mail Addresses
Users may have their own websites but may not post any content belonging to the Company or its Services.
The Company has the right to determine at its own discretion whether the website, e-mail address received by the User is misleading or deceptive, and to demand that the User change this name and address or stop using it.
Website or e-mail accounts containing the Company name can be misleading or deceptive. For this reason, it is strictly forbidden to use the Company name in website domains and e-mail names.

Section 6.7 – Social Media
Users may not upload, post, or publish video, audio or photo content on social media and other platforms that contain information about Company partnerships, as well as Company benefits and opportunities. Users are responsible for the posts they share on social media sites and their statements are not the responsibility of the Company.
Social media accounts containing the Company name can be misleading or deceptive. For this reason, it is strictly forbidden to use the Company name in social media accounts and usernames.

Section 6.8 – Cancellation of User
If the User's membership is canceled for any reason, the User must immediately stop using the Company name and trademark.

Section 6.9 – Opportunities and Misrepresentations
A User must make it clear to potential new Users that gaining from the opportunities and benefits offered by the equity partnership requires work and skill. False statements such as the following should not be made.
1. Join and earn exactly this amount right now;
2. You will earn as much net in this amount of time;
3. How much is earned per day/week/month/year on average;
4. Just join and your downline will automatically form;
5. The Company and the Sponsor do all the work for their Users.
The above are just examples of misrepresentations.

 

Section 7 - RESPONSIBILITIES OF USERS

Section 7.1 – Attitude, Discourse and Behavior
Users must not belittle or make negative comments about the Company, other Users, the Comission Plan, the services offered by the Company, or Company employees.
In daily life, Company events, social media or anywhere, all Users are expected to display reasonable behavior and misunderstandings that can be caused by negative words, attitudes and behaviors can lead to loss of reputation. All behaviors that damage brand credibility or cause loss of reputation of individuals may cause the User to be deprived of all Company advantages and may have to deal with legal sanctions. The only responsible person for all these negative behaviors is the person exhibiting the behaviors and in no way can he blame his sponsor, leader, or the Company for these behaviors.

Section 7.2 – Cross-Line
It is forbidden for all Users to establish friendships with other Users who are not in their own organization or sponsorship line, to communicate via communication channels such as telephone or e-mail, and to communicate through any social media platform such as Facebook, Instagram, Twitter. In such cross-line violations, the Company has the right to bar all Company interests without warning.

Section 7.3 – Local Rules
Users are deemed to have accepted the rules of the hotel or hall where the events will be held. These rules may vary depending on the location/region/country of the event. Many unethical behaviors, including general etiquette, are included in this article.

Section 7.4 – Guest Responsibilities
Users who have the right to invite guests to organizations/events or who come with their children/spouse to the events are responsible for all behavior, actions, bad words, negative effects of their guests that may harm the event and society.

Chapter 7.5 – Leader Alignment
Users have an obligation to build a business that aligns with the leaders they have chosen. Leaders are the people that Users will get support for for all their future issues. Therefore, all Users are expected to be in harmony with their leaders.
Leaders are experienced people who have reached their current levels by going through certain stages and are supported by the Company. For this reason, the leader's statement will be taken as a basis in possible incompatibilities. In a problem that any User may have with their Leader, it will be possible to follow the path suggested by the Leader first.

 

Section 8 - EARNINGS, COMMISSIONS AND PAYMENTS

Section 8.1- Return on Capital Partnerships
Users are considered capital partners in the system through the packages they purchase and receive profit shares (dividend payments) at regular intervals (weekly for solar panels, monthly for real estate, and daily for crypto mining). 
The dividend payments they receive is directly proportional to their contribution to the Capital Pool (the value of the package purchased).
Solar Panel Partnerships: Profit shares are distributed every Monday, starting 100 days after the purchase date of the package.
Real Estate Partnerships: Rental income from real estate begins after the project is completed and rented out. However, Users may choose to offer their real estate shares for sale 90 days after the purchase date.
Crypto Mining Partnerships: To receive income from crypto mining devices, the system setup must first be completed. Therefore, it is not possible to provide a definitive timeline for the start of earnings. However, there are currently two small-scale mining facilities operating seamlessly and efficiently.

Section 8.2- Earnings and Commission
If a User complies with the terms of the Agreement, apart from the dividend payment from crowdfunding partnerships, a User will be able to benefit from the presents, earnings and commissions earned according to the size, structure and distribution of the team established in the Company Commission Plan.
These earnings and commissions do not vary according to the partnerships or package purchased, but according to the business established by the User and are the amounts paid by the Company as a Bonus. 
The Company has not built on a business model where it simply pays out these Bonuses. These Bonuses are just advertising strategies implemented to encourage Users to advertise the Company. Therefore, the whole business should not be perceived as these Bonuses.
If any package leading to the earning of Reference or Leadership Bonuses is canceled or refunded, all profits obtained from these packages can be reclaimed from Sponsors and Leaders. The Company may suspend the payment of all Bonuses partially or completely at any time, or it can choose to pay only certain Users.

Section 8.3 – Commission Plan Limits or Restrictions
The Company reserves the right to limit or terminate the acceptance of new Memberships, and therefore the Company Commission Plans and paying Bonuses to the Users.
The business model offered by the Company is based on sharing the earnings from the Company's products and services among the capital partners. Therefore, if new product or service partnerships are out of the question, the Company may suspend Bonus earnings which comes from new memberships.

Section 8.4 – Payment with Cryptocurrency
The recommended payment method for all purchases and services is cryptocurrency through a valid wallet. (USDC)
Users can also pay the Company by international bank transfer (SWIFT), provided that they pay all costs themselves.

Section 8.5 – Account and Balance Types
There are 6 different balance types throughout the system and the type of account where these balances are kept.
Solar Account; is the account where your partnership incomes from Solar Panels will be deposited.
Real-Estate Account; is the type of account where your real estate profits and incomes will be deposited.
Mining Account; is the type of account where your Crypto Mining earnings will be deposited.
Network Account; is the type of account where your Bonus rewards from The Commission Program will be deposited.
Only profits and earnings can be credited to all the above-mentioned accounts. Money outflow from these accounts is one-way.
Cash Account; All account balances above can be transferred to Cash Account and withdrawals are made from here. 
Trading Account; This account can only be used for DEPOSIT and Products/Services can be purchased with the balance therein.
Trading Account money entries are one-way and cannot be used in any way other than buying products. The money deposited into this account type cannot be used or withdrawn other than purchasing products.

Section 8.6 – Deposits
Deposits can only be made to the Trading Account and are one-way. Cancellation, change, or refund is not possible.
The Company can never be held responsible for errors that may occur during the transaction and for funds sent to wrong wallet addresses. Maximum sensitivity and care must be taken when transferring money, and only the person making the transfer is responsible for any errors that may occur.

Section 8.7 – Withdrawals
The accuracy of the wallet address declared during the withdrawal is entirely the User's own responsibility. The funds sent to the wrongly entered wallet addresses are completely lost and the Company cannot be held responsible for this situation. The Company considers these transfers to have taken place and the User can no longer be a creditor. If the crypto wallet address is no longer used or is invalid, as withdrawal instructions made to those invalid addresses cannot be canceled or refunded, the User is responsible for this situation.

Section 8.8 – Withdrawal Policy and Fee Details
MasterWell never charges a direct commission for withdrawal transactions. However, certain costs may apply due to the following reasons;
1. The type and speed of the withdrawal may result in specific fees imposed by third-party software or API providers.
2. Fees charged by blockchain systems or other service providers can vary depending on network congestion and transaction conditions.
All such costs are transparently displayed to the User during the withdrawal process. The transaction is only processed after the User confirms these fees.
Additionally, a minimum withdrawal amount policy is implemented due to withdrawal costs. The minimum amount is clearly stated on the withdrawal screen, and transactions below this amount cannot be processed.

Section 8.9 – Withdrawal Request Period
When the Users want to withdraw amount from their Cash Accounts, they can create withdrawal orders to occur;
1. Normal Transfer: Within a maximum of 95 days at a very low cost;
2. Fast Transfer: Within 48 hours by paying a certain USD commission fee.
Transfers are made through Crypto Exchanges via third-party robot software and time scheduled bots. Errors in the software, malfunctions in the operation of bots, or problems in the service of the sender or receiver exchange platform used may disrupt these times and operation.
The Company is not responsible for the delays or errors of Blockchain network, bots, or the third party exchange platform used to make the transactions.

 

Section 9 - REFUND AND CHANGE

Section 9.1 – Refund of Package or Service Fee
It is theoretically not possible to return or exchange any package/service purchased.
The Company system works with a commission payment program depending on the Compensation Plan, and therefore, since there is a referral earnings payment for any package/service, refunds or changes are technically not made for any package or service since these commissions cannot be refunded.

However, Users have the right to request a refund of 70% of the CV value for each Solar Package that has completed a specific duration. This amount will be refunded to their Cash Account balance after deducting all earnings related to Solar. The period required to have the right to request a refund starts from 2 years and progresses +1 year for each solar package. 

The reason for this policy is that after the solar panels are installed with the revenue of packages, a certain amount from every package purchased is allocated to the system's marketing and advertising budget. This budget is utilized to expand the business network and promote the Company's brand through advertising. It also covers potential research and development expenses as well as technical costs. Once these amounts are disbursed by the Company to the relevant entities, they cannot be refunded to the User as they are no longer under the Company's control.

It is possible to compensate these expenses that have been made by the Company with solar panel revenues for a period of 2 years or more, depending on the package. Thus, the User can request that the packages, which are not normally refundable, be returned at certain rates after the required periods have expired.

Formulas used for the periods and rates of the products to be requested for return;
Solar Packages, from 2 years: (Package CV * 0.7) - (Earnings of the package + all Solar Sponsorship revenues)
Real-Estate Shares, from 2 years; (Share purchase price * 0.7) - (all Real Estate related earnings)
Mining Devices, from 4 years; (Device purchase price * 0.5) - All Mining related earnings

Section 9.2 – Changing of Event Location/Date
In tasks requiring seriousness and responsibility such as Seminars and Events, there may be specific challenges in coordinating various elements simultaneously, such as the hotel, airline company, tour agency, transportation company, guides, arrangement of the seminar or event venue, audiovisual and lighting systems , speakers, and guests coming from different countries. These events are subject to various factors, and any issue that disrupts the proceedings can lead to changing the venue/date of the entire event or its cancellation.
The Company's priority is to address potential issues that may arise during events and ensure a peaceful environment throughout the event by providing comfort and safety to the participants.

Therefore, the location or date of the seminar may change due to security, health, weather, military, governmental, accommodation, airline, natural disaster or any other unforeseen reason or condition.
If the place and / or date is changed by the Company at the latest 60 days before the event, the Users who are entitled to participate in the event will be informed and their participation rights will be valid for the next event held instead of the previous event.

 

Section 10 - DISCIPLINE AND PENAL PROCEDURE

Section 10.1 – Sanctions
If the User violates the Agreement with any illegal, fraudulent, deceptive or unethical behavior, it may result in one or more of the following corrective actions at the Company's discretion.
1. Giving a written warning;
2. Requesting the User to take corrective action;
3. The Company may withhold some or all of its earnings and commissions from the User during the period during which the User is investigating any behavior that violates the Agreement. If a User's partnership is cancelled, the User is not entitled to recover any commissions withheld during the investigation period;
4. Withdrawal of some or all previous achievements, rights, revenues and / or awards;
5. Transfer of part or all of a User's downline;
6. Suspension of offending User's access to the Company Website and / or termination of partnership.
The Company can take legal action when necessary.

Section 10.2 – Mediation
The Parties should resolve any disputes regarding the Agreement through their Leaders and not directly with the Company. Leaders are a kind of board mechanism consisting of specially authorized and experienced people trained for such situations.

Section 10.3 – Arbitration, Jurisdiction and Place
If mediation fails, this dispute will be resolved by confidential arbitration. The parties waive their right to be tried by a jury or any court. Arbitration is conducted in Kirkwall, Orkney Islands, United Kingdom.
The jurisdiction and place of any non-arbitrable law shall be exclusively in the city of Kirkwall, Orkney Islands, United Kingdom. Orkney Islands laws will govern all contractual and contractual matters.

Section 10.4 – Seizure or Enforcement Orders
In the event that any seizure or enforcement order is issued against the User approving this agreement by any governmental authority, the Company shall comply with such orders as required by law. This includes, but is not limited to, freezing the User's accounts and transferring the necessary funds to the designated enforcement agency.
The Company shall bear no liability for any actions taken in compliance with such legal orders, as it is obligated to act in accordance with the applicable legal and regulatory requirements.

Section 10.5 – Compliance with Legal Orders
If the User is subject to any legal or enforcement orders, including but not limited to court-approved debts, penalty payment orders, or other legally binding notifications, the Company is obligated to comply with such orders.
In such cases, if the enforcement orders or legal actions negatively impact the Company's reputation or operations, the Company reserves the right to freeze or permanently close the User's accounts.
By accepting this Agreement, the User acknowledges and agrees to the Company’s rights and responsibilities in this regard.

 

Section 11 - SUSPENDING AND CANCELLATION OF MEMBERSHIP

Section 11.1 – User Optional Cancellation
If the Users wish to cancel the packages, services, or membership, they should be aware that any package or service purchased is non-refundable. The Users can terminate their account at any time, voluntarily waiving all their rights.

Section 11.2 – Account Suspension
If a User does not accept the User Agreement as amended, their account may be suspended. If the Account is suspended for more than ninety (90) days, the User will not be able to earn any earnings or commissions under the Compensation Plan for a period exceeding ninety (90) days.
In case of suspension lasting longer than one hundred eighty (180) days, the account may be closed completely at the end of the period.

Section 11.3 – Agreement Violation
Users will be deprived of dividend distributions and all possible earnings if they violate a written rule in the Agreement, are complained by other Users, or as a result of account suspension for any reason.

In such case, all accounts of the User will be completely closed, active packages will be ineffective, their receivables will be deleted, and their partnership will be cancelled. No refund will be made to the User in case the account is closed due to rule violation. All Users agree to act in accordance with the Agreement, knowing the seriousness and responsibility of this, and know that they cannot be a creditor if they violates the rules.

Section 11.4 – Unilateral Termination of Account and Membership
The Company may suspend or completely close user accounts without having to give any reason. If the accounts of Users who do not violate the contract are terminated unilaterally in accordance with Company policies, a certain amount will be returned to the User.

In the account closure decision, if the User's total income (including all earnings from the system and all kinds of income) is less than the packages or services purchased, the difference will be paid to the User within 180 days and all user accounts in the Company will be completely closed. (In some cases, 80% of the stated amount is paid.)

If the sum of all earnings of the User up to that date during the account closing process exceeds the total price of the packages/services purchased, the User cannot be a legal creditor in any way. Users will not be able to object to this calculation and it will be considered as the final decision made by the Company.

 

Section 12 - ACCOUNT TRANSFER

Section 12.1 – Account Transfers
Users have the right to transfer all the services and rights they have purchased to any person with their own consent, for a fee or free of charge. Written approval of the account holder, sponsor, and the Company is required to transfer.

Section 12.2 – Legal Heirs and Inheritance Conditions
The rights of the deceased may be transferred to legal heirs or rights to third parties with a prior written notice by the User.
The person who will inherit the account;
1. Must be at least 18 years old;
2. Must not have a mental health problem;
3. The User must submit the information requested in the application accurately and completely to the Company;
4. Must accept the terms of the Company Agreement.

 

Section 13 - MESSAGING & TRAINING PANELS

Section 13.1 – Messaging Etiquette
Messaging Panel allows Users to communicate with their downline and upline. Messages sent by Users cannot go beyond solving existing or potential problems, communicating with the team, informing about new announcements and promotions.
Sending messages to the Company without any reason, keeping the support team busy for the same issue, sending insistent messages on issues that are clearly evident in the contract and that cannot be done as written, keeping the focus of the Company employees busy with these requests unnecessarily, is considered a violation of the Agreement to other Users. 
In the event that messages that can be evaluated and the messaging platform are used in any way beyond its intended purpose, the Users' right to use the messaging page may be restricted or their access to the entire system may be blocked.

Section 13.2 – Comments and Feedback
When providing feedback or making comments on the Education Program about its participants, or about the progress and success of Entrepreneurs, it is essential to maintain a constructive, motivating, and supportive approach. Whether acting as a Sponsor, Leader, or Educator, utmost care must be taken to ensure that all communication fosters growth and encouragement.

Any form of insult, derogatory remarks, or comments unrelated to the program—whether made publicly or privately—will be subject to investigation under applicable laws and reported to the relevant authorities as necessary.  
The Academy upholds a zero-tolerance policy for behavior that undermines professionalism, respect, or the integrity of its participants.

Section 13.3 – Education Program
Also known as The Academy, is an exclusive training program designed to transform select special Entrepreneurs into Professional Leaders. This program operates independently of the Company, and its content and training structure may vary across different geographical regions to ensure relevance and effectiveness.

Participation in the Academy is entirely voluntary; however, acceptance is not guaranteed. Each application is carefully reviewed by independent Leaders, and only those deemed qualified are granted access. The selection process is solely at the discretion of these Leaders, and the Academy’s operations—including admissions—are not directly affiliated with the Company.  
The Academy’s educational materials—including texts, books, audio recordings, videos, webinars, seminars, exams, and other resources—are created by local Leaders to align with regional needs and standards.

All content is intended for the personal use of the enrolled participant at the time of instruction. Any form of copying, storing, downloading for later use, public display, or sharing with others is strictly prohibited and constitutes a legal violation.

Section 13.4 – Evaluating/Grading as a Leader or Educator
Leaders who take on the role of Educator in the Training Program must adhere to the principles of absolute fairness and impartiality in the evaluation and grading processes. They should act with the sensitivity of a teacher, closely monitoring the development process of the Entrepreneur they are assessing, not only measuring their current performance but also providing constructive feedback that contributes to their progress. This feedback should highlight the Entrepreneur’s shortcomings while also including supportive suggestions for development and offering guidance on how they can improve.

The evaluation of Entrepreneurs’ development processes in the Academy is not intended solely to identify their mistakes through a critical approach. On the contrary, the goal should be to adopt a constructive and encouraging attitude that helps them further develop their strengths and address their weaknesses.
During the evaluation and grading process, Educators must first fully understand the content of the relevant course and the assessment criteria. Instead of evaluating the Entrepreneur’s responses through a superficial review, they should conduct an in-depth analysis, seek to understand their thought processes, and only then provide an objective grade along with comprehensive feedback.

Evaluations made by Educators do not reflect the official views of the Company and are not binding on the Company. All grades and feedback provided are the sole responsibility of the Educator who conducted the evaluation. Producing content that aligns with the purpose and spirit of the Academy, and acting accordingly, should be the top priority of all Educators managing the Academy.

Section 13.5 – Setting Up a Meeting
Online meetings, group trainings sessions and one-on-one consultations conducted within the Academy are recorded in both audio and video format throughout the meeting and subsequently reported to the Company. The primary purpose of this reporting is to ensure the accuracy of the content presented in meetings organized by Entrepreneurs and to guarantee the dissemination of only correct information.  
Entrepreneurs organizing meeting and training sessions must record the entire session in full and provide the Company with high-quality audio and video recordings.

All meetings should focus solely on relevant topics, avoiding any discussions unrelated to the common benefit. The content must be positive and motivating, and a professional environment must be maintained while respecting all potential sensitivities of participants.

The responsibility for meetings lies entirely with the Entrepreneurs organizing them, and the Company cannot be held liable for any issues that may arise. Meetings must strictly serve their intended purpose; any misuse or deviation from this purpose constitutes a breach of contract and may result in serious consequences.

Section 13.6 – Misuse of the Academy
The Academy is open only to Entrepreneurs who have been approved by the Leaders and who are believed to create tangible benefits for themselves, their environment, the Company, the business model, and humanity when utilizing the training. Users who are not accepted into the Academy have the right to reapply in the future; however, they are expected to demonstrate the necessary change and development for acceptance. However, this does not guarantee that their application will be approved.

The knowledge, content, and training materials provided in the Academy are strictly prohibited from being used for doing business with other companies, launching ventures in different business models, or for any commercial purpose. The use of this information for any purpose other than MasterWell is considered a serious violation.

In the event of any rule violation, misuse, or unauthorized sharing, legal proceedings will be initiated immediately against the relevant individual, and severe legal sanctions will be imposed by the competent authorities. The Academy expects all Users to adhere to ethical and professional values and enforces a zero-tolerance policy against any behavior that violates these principles.

 

Section 14 - PERSONAL DATA

Section 14.1 – Confidentiality and Accuracy of Personal Information
The Company is obliged to keep the personal information of the User and not to transmit it to any third party. However, when requested from the Company, it may provide this information to any organization that can be used to prevent and detect fraud, money laundering, terrorist financing or other financial crimes. The Company is obliged to share this information when governments and local authorities request it.
Each User must ensure that the information provided to the Company is correct and complete. Accounts containing information that is found to be inaccurate may be frozen or closed completely.

Section 14.2 – Request for Additional Information
The Company may request additional information and documents from the User when necessary.

 

Section 15 - EFFECT AND ACCEPTANCE

Regardless of whether they own a product or not, all persons who create an account within the Company are deemed to have read, understood, and accepted this Agreement. By entering any page of this website, you accept, declare, and undertake that you have read the entire Terms of Use, fully understand its contents and approve all its provisions. The Usage Agreement becomes effective on the date it is announced by the Company on the Site.

Users who do not accept the terms of the Terms of Use should not use the Website and the services provided through the Website. Otherwise, the Company cannot be held responsible for any damages that have arisen or will arise.